Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.Know and communicate hotel emergency procedures inform and assist guests in emergencies. Hotel Indigo Detroit Downtown 1020 Washington Boulevard, Detroit, MI 48226, Estados Unidos +1 3 7,1 Bueno basado en 521 opiniones sáb. Stitched into every facet of our boutique hotel, Detroits musical spirit is reflected in 241 guest rooms and suites with Motown-themed dcor and mid-century.Motown-themed decor is present in all 241 guest rooms, accompanied by comfortable. Always maintain professionalism consistent with hotel brand and company expectations. Hotel Indigo Detroit Downtown, An Ihg Hotel - Located within 13 minutes walk of the 20058-seat Joe Louis Arena, which is highly appreciated by sports lovers, the 3-star Hotel Indigo Detroit Downtown, An Ihg Hotel includes 241 rooms. Hotel Indigo Detroit Downtown is loacted in the city of Detroit, Michigan.When necessary, solicit guest feedback and act on guests concerns. Listen to guests and empathize with their challenges. Hotel Indigo Detroit Downtown, an IHG Hotel 1020 Washington Boulevard, Downtown Detroit, Detroit, MI 48226, United States of America Great location - show map Good 393 reviews Great location 8.Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.Tickets cost 1 - 2 and the journey takes 55 min. Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. Southeast Michigan SMART operates a bus from Michigan + Cass to Metro Airport Mcnamara Terminal hourly.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.The primary responsibilities of a Front Office Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams. As the team leader, Front Office Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. Front Office Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. The Front Office Manager leads the hotel’s front desk and guest services team. The hotel address is 1020 Washington Blvd.
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